***Important notice*** We are on vacation. Orders placed now through April 7, 2017 will be delayed 7-10 days.
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FAQ - YOU ASKED, WE ANSWER

ORDERING

I just placed an order. Can I edit it or add another item to it?

I need to change or cancel my order. How can I do that?

Can I place an order over the phone?

How do I purchase a gift card?

I'm interested in a sale item. Is the sale price negotiable?

I just missed your sale! Will you honor a new purchase at the sale price?

I have a coupon/discount code but forgot to use it. What now?

SHIPPING

How much does shipping cost?

How long will my order take to process?

How long will shipping take? Is there a tracking number?

Do you ship internationally?

The tracking information says my order was delivered but I haven't received it.

I typed in my address incorrectly and the order was placed. What can be done?

I plan to refuse the delivery of the package...

Insurance

RETURNS

What is your return policy?

I found an issue, what do I do?

I purchased an item online, can I return it to one of Axis Tango distributors?

Where should I send my return?

Can I make an exchange?

Lost and Damaged Returns

Late Returns

Non-Qualifying Returns

Chargebacks

Other

PRODUCT

Where do I find sizing information?

What heel heights do you offer for women's shoes?

Are your products vegan?

How do I care for my Axis Tango items?

Can I collaborate with you on designs?

Authenticity and Warranty

GENERAL

Do you have your own store?

How can I stay up to date on news, sales and new design releases?

Will you sponsor my Instagram challenge?

Do you offer discounts for dance teachers?

I want to sell Axis Tango items at my studio or store. How do I open up a wholesale account?

I still have questions, where can I get more help?

Didn’t find what you were looking for? Contact us. Contact
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Size Guide

  SHOES

APPAREL

XS = 72 cm waist (approx. 28.5"); S = 76 cm waist (approx. 30"); M = 80 cm waist (approx. 31.5"); L = 84 cm waist (approx. 33"); XL = 88 cm waist (approx. 34.5")

      We know online shopping can be tricky for fit and sizing. Here are a our suggestions for a good fit. Please keep in mind that shoe sizing and conversions are approximations. Just as fit can vary across different brands, there are also slight variations for each style in the same brand. If you have questions regarding the fit of a specific style, please  contact us and we will do our best to provide additional information.