30-Day return for refund with Seel Return Assurance
Love Madame Pivot shoes but need flat, narrow or wide width? Lower or higher heel? Suede sole? Single or double ankle strap? You can now order your custom-made dream Madame Pivot shoe! And if the fit is not perfect after you receive your custom pair, you can return it for refund if you purchase Seel Return Assurance during checkout.
Select the design you wish to customize, then choose your size and desired width, heel height, sole material, and single or double ankle strap length (if relevant). Add your customized pair to cart and select Seel Return Assurance if you wish to have the return for refund option available to you after you receive your shoes. Without it, your customized pair is not returnable.
Please note: As every pair is uniquely handcrafted, please allow a delivery estimate of 10 - 16 weeks. Due to its bespoke nature, this item is ineligible for returns unless you add Seel Return Assurance to your order.
Overall, dance shoes should fit comfortably snug. They should feel like a glove enveloping your feet. You may find that your correct shoe size, for dancing, is smaller than your regular shoe size. That could be especially true if you are in between sizes or have narrow feet. If you have standard width foot or don't plan to wear our shoes for dancing, then start by choosing your regular street shoe size. If needed, you can make a return for exchange or refund.
For open-toe designs, your toes should be close to the front of the shoe but not hanging over the edge. Generally speaking, your toes will be closer to the edge for dancing shoes than in your regular street shoes to avoid catching the floor during dance moves.
With wear, the leather will stretch, molding to the shape of your foot. The shoes will stretch across the widest part of your foot as you break them in, but they will not stretch in the length.
Axis Tango shoes are based on Italian/European sizing.
22.5 - 23
23 - 23.5
23.5 - 24
24 - 24.5
24.5 - 25
25 - 25.5
Measure the length diagonally from your longest toe to your heel. Please note the above measurements are approximate guidelines; there may be variations between brands. If you are unsure about fit, please contact us, we'll be happy to help you.
We have a generousloyaltyrewards program in place and it's super simple to use!
5% Cash back on every purchase as Axis Tango store credit
In an effort to be more sustainable, a number of our styles are made on demand helping to reduce waste, excess inventory, and carbon emissions. Pre-orders can take 4-16 weeks from your order date, with most typically delivered in 6 - 8 weeks. If you finance your purchase with Shop Pay/Affirm, your first payment is due approximately two weeks after your purchase is finalized. Because of extended delivery times for pre-orders, your payment(s) may be due before you receive your purchase.
Free shipping on all US orders. International shipping to select countries will display in checkout.
RETURNS & EXCHANGES
Always 14-day returns & exchanges on in-stock or pre-order items that are not on sale or custom-made. Your refund or exchange will be for the amount paid minus $15 for return shipping. Items bought with discount of 20% or more from listed price are eligible for exchange only; this includes purchases made during the Black Friday 2022 sale. No returns on international orders.
Sale, vegan, street or custom-made items are returnable for refund with Seel Return Assurance. The option to add it will display on eligible items' pages and your cart prior to checkout. Without Seel Return Assurance, such items are not eligible for returns and are final sale.