You can make a custom order if this option is shown as available on the product page. If custom order option is not showing, then it's not possible. Custom orders are final sale.

Once orders have been submitted, they cannot be changed or cancelled. To ensure accuracy, we encourage you to double check your size and all shipping details before submitting your order.

Merchandise purchased at full price is eligible for one-time price adjustment if the item has been marked down for the first time within 24-hours from the original date of purchase. Items purchased with coupons or promotional discounts are not eligible for price adjustments. Contact us at help@axistango.com within the 7 days price adjustment timeline with your request and we'll process it right away.

You can split your purchase into 4 easy payments, with no hidden fees and no surprises! Checking eligibility has no impact to credit, and you’ll never pay interest or late fees.

Installment payments are offered and managed by Affirm, not Axis Tango. If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times for pre-orders, your loan payment(s) may be due before you receive your purchase.

Choose Shop Pay at checkout to reduce the environmental impact of your delivery for free.

The estimated payment amount excludes taxes and shipping. Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. Your rate will be 0-36% APR based on credit, and is subject to an eligibility check. For example, a $700 purchase might cost $63.18/mo over 12 months at 15% APR. Payment options through Affirm are provided by these lending partners :affirm.com/lenders. Options depend on your purchase amount and a down payment may be required.

California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

Axis Tango is a US company headquartered in Florida. We will ship your order from our Tampa Bay area office .

SHIPPING RATES

UNITED STATES
Economy: $9.95, no insurance | 5-8 business days
Standard $18.95, insurance, tracking & delivery signature | 5-8 business days
UPS 2nd Day Air®: $45, tracking | 1-2 business days

The above delivery times exclude pre-orders and made-to-order or custom items.

• Pre-orders will be fulfilled when they arrive from overseas.
• In-stock and pre-order items on the same order will be held until all items arrive for free shipping in one package. If you'd like the in-stock items to ship sooner, please contact us and we'll send you a shipping invoice for $9.95.
• If you finance your purchase with Shop Pay/Affirm, your first payment is due approximately two weeks after your purchase is finalized. Because of extended delivery times for pre-ordered items, your loan payment(s) may be due before you receive your purchase.

All orders are sent with a tracking number. Axis Tango is not responsible for any damage or loss after confirmed delivery.

International

We are shipping internationally to select countries. International shipments are made with UPS or DHL. International shipping fees are determined by location and weight of the package, and are displayed on the checkout page.

International buyers, please note: There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package; such fees may be significant. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Axis Tango; they are your responsibility. If you don't claim your package or refuse it, you will not be refunded by Axis Tango. We are required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees. Please be aware of your country's policies before you place your order.

In stock items  Standard shipping orders take from 3-7 business days to process before shipping. Expedited orders are entered into the shipping queue within 3 days. Express orders are processed within 24 hours. Please note we do not ship on weekends.

Pre-orders will ship as soon as the inventory arrives to Axis Tango. In general, you can expect a shipping date within 4-16 weeks from placing your order.

Please note: If you purchased both in-stock and pre-ordered items, we may hold the items until all are ready for shipping, or we may split the order in no more than 2 partial shipments for domestic orders. For international orders we will ship all items at the same time.

Items are shipped from our U.S. office unless otherwise stated. You will receive a shipping confirmation email with the tracking number once your order has been processed and shipped (within 3 - 7 business days for priority shipping, sooner for expedited/express shipping), please allow up to 48 hours for it to properly update.

US orders can take 1 - 8 business days to arrive after they are mailed. International orders can take 3 - 30+ days.

Delivery times are estimated, we do not provide money-back shipping or delivery guarantees.

No, your order is always first shipped to Axis Tango office in the US. We take care of all logistics and customs clearances. Once your order is received here, we do quality inspection and then mail it to you with a shipping notice & tracking information.

You are responsible for entering the correct shipping address and are encouraged to check it prior to submitting an order. If you need to make an address change afterwards, please contact us.

If you contact us before the item is mailed, we can usually change the shipping address. If the item has already been shipped out, we cannot redirect any packages. If the package is returned to us, $9.95 shipping plus any other fees assesed by the carrier will apply to re-ship the package to the new address.

Axis Tango is not responsible for, nor able to refund or replace orders shipped to incorrect address.

All orders are sent with a tracking number. When packages appear to be missing, it is usually one of the following situations:

• The package may have been delivered to a neighbor's home. 
• The package has been delivered to a different spot than normal on your property. 
• The shipping carrier marked the order as delivered before it actually has been. 

If you are still unable to locate the package 5 business days after the labeled delivery date, please contact the carrier's customer service.

Insured with tracking & delivery signature is the only option we offer in the US that includes insurance. If you forgo choosing this shipping option, Axis Tango is not responsible for replacing, refunding, or tracking your lost package.

All purchases are final sale; there are no returns, refunds, or exchanges.

All sale items are final sale and cannot be returned or exchanged.

Our sale merchandise is all in new, unworn condition. If there are any blemishes from trunk shows, they will be listed on the product description.

No, we don't offer price adjustments on sale merchandise.

All discount codes and loyalty codes apply to full-price merchandise only. Only one discount code to be used per order, and multiple codes cannot be combined.

No, our system only allows for one discount code per order.

Enter the discount code in the field on the checkout page.

Please note: The system accepts only one discount code per order.

Yes. Be sure to check the discount coupon for expiration date information as expired discounts are voided and can't be reinstated, no exceptions.

If you forget to use your discount on your order, we are unable to retroactively apply it or adjust your purchase total.

Yes, we are happy to offer 15% pro discount to dance teachers and performers. Please contact us for details.

We are proud to be 100% woman-owned and operated company registered & domiciled in United States. Axis Tango is currently headquartered in Florida. All orders arrive to our offices in the Tampa Bay area and then we ship them to you from here.

Axis Tango was founded in 2004 with the goal to provide the highest quality tango shoes to dancers everywhere. We started small, learned along the way, and are now in our 17th year of living the tango shoe lover’s dream. Cheers for coming along on the journey!

Over the years, we have fostered close relationships with the best tango shoemakers in Europe.

Our shoes are  designed, patterned, lasted, stitched, and finished by hand in Italy before arriving to our office in the United States.

Send email to help@axistango.com, or text 646-883-5533 (standard messaging rates apply). We are a small office and will reply in 1-3 days.