About Axis Tango
Axis Tango was founded in 2004 with the goal to provide the highest quality tango shoes to dancers everywhere. We started small, learned along the way, and are now in our 16th year of living the tango shoe lover’s dream. Cheers for coming along on the journey!
Over the years, we have fostered close relationships with the best tango shoemakers in Europe and Argentina. Our shoes are designed, patterned, lasted, stitched, and finished there by hand.
We are proud to be 100% United States owned and operated company. Axis Tango is currently located in Florida. All orders arrive to our offices in the Tampa Bay area and then we ship them to you from here.
Shipping & returns
Axis Tango offers complimentary standard shipping and returns via United States Postal Service on U.S. orders over $150. For U.S. orders under $150 shipping is $12. We ship internationally with UPS or DHL. International shipping fees are determined by location and displayed on the checkout page.
For more details see shipping page.
In stock items Tangolera, Madame Pivot, Paso de Fuego & Galupi in stock items are located in our offices in the U.S. Standard shipping orders take from 3-7 business days to process before shipping. Expedited orders are entered into the shipping queue within 3 days. Express orders are processed within 24 hours. Please note we do not ship on weekends. Debailar, DNI & Yuyo Brujo in-stock items are located in their respective offices overseas and are shipped to Axis Tango once a month.
Pre-orders will ship as soon as the inventory arrives to Axis Tango. In general, you can expect a shipping date within 3-16 weeks from placing your order. If you purchased both in-stock and pre-ordered items, we will split the order in no more than 2 partial shipments for domestic orders. For international orders we will ship all items at the same time.
U. S. Orders: Return your in-stock or pre-order items within 21-days of shipping confirmation for a store credit (no restocking fee) or refund ($28 restocking fee per item). Final sale or custom items cannot be returned.
For a refund or store credit of your original payment, items must be returned in their original, unworn condition. Our office photographs any return that has imperfections. Returns deemed worn are assessed on a case-by-case basis and may result in no refund to original payment, a partial store credit or Axis Tango returning the item to you. If you receive a shoe with quality imperfections, please email us within 48 hours of receiving the shoes.
When you are trying on shoes, please be sure to do it on a carpet or soft surface that won't leave marks on the soles (or on the protective film on the soles in the case of women's shoes). Pivoting, sliding, or any other active motion is likely to leave a mark. A decision to refuse a return that is not compliant with the Axis Tango return policy or to assess a damage fee for a return that we accept is in sole discretion of Axis Tango and cannot be refuted.
International Orders: We are sorry, international orders are non-returnable.
You can cancel your order within 24 hours of placing it without a fee by sending us an email. After 24 hours there is a $28 per item cancelation fee, which will be deducted from your refund; cancelations for store credit are exempt from this fee.
Custom orders can be canceled within 24 hours of placement only; after 24 hours no cancelations are possible for custom orders.
We are not able to cancel an order after it has been shipped. You can initiate a return (if the item is eligible for a return) after you receive your order.
After your item is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to post to your account. If you provided your email address, we will keep you informed of when we receive and process your refund. Please note, store credits will be credited in the form of an Axis Tango eGift Card.