Shipping

Axis Tango offers complimentary US priority shipping for every order.

We are shipping internationally to select countries. International shipments are made with UPS or DHL. International shipping fees are determined by location and weight of the package, and are displayed on the checkout page.

In stock items  Standard shipping orders take from 3-7 business days to process before shipping. Expedited orders are entered into the shipping queue within 3 days. Express orders are processed within 24 hours. Please note we do not ship on weekends.

Pre-orders will ship as soon as the inventory arrives to Axis Tango. In general, you can expect a shipping date within 4-16 weeks from placing your order. If you purchased both in-stock and pre-ordered items, we will split the order in no more than 2 partial shipments for domestic orders. For international orders we will ship all items at the same time.

Items are shipped from our U.S. office unless otherwise stated. You will receive a shipping confirmation email with the tracking number once your order has been processed and shipped (within 3-7 business days for priority shipping, sooner for expedited/express shipping), please allow up to 48 hours for it to properly update.

US orders can take 1-3 business days to arrive after they are mailed. International orders can take 3-30+ days. Delivery times are estimated, we do not provide money-back shipping or delivery guarantees.

No, your order is always first shipped to Axis Tango office in the US. We take care of all logistics and customs clearances. Once your order is received here, we do quality inspection and then mail it to you with a shipping notice + tracking information.

Clients are responsible for entering the correct shipping address and are encouraged to check it prior to submitting an order. If you need to make an address change afterwards, please contact us.

If you contact us before the item is mailed, we can usually change the shipping address. If the item has already been shipped out, we cannot redirect any packages. If the package is returned to us, $12 per item shipping fee will apply to re-ship the item to the new address.

Axis Tango is not responsible for, nor able to refund or replace orders shipped to incorrect address. If your package is marked as undeliverable and returned to us, a $12 per item reshipping fee will be required.

Returns

U. S. Orders: Return your in-stock or pre-order items within 21-days of shipping confirmation. We will email you a return shipping label. You can select store credit (minus $12 return shipping per returned item) or refund (minus $28 restocking per item). Final sale, custom items and gift cards cannot be returned.

For a refund or store credit of your original payment, items must be returned in their original, unworn condition. Our office photographs any return that has imperfections. Returns deemed worn are assessed on a case-by-case basis and may result in no refund to original payment, a partial store credit or Axis Tango returning the item to you. If you receive a shoe with quality imperfections, please email us within 48 hours of receiving the shoes.

When you are trying on shoes, please be sure to do it on a carpet or soft surface that won't leave marks on the soles (or on the protective film on the soles in the case of women's shoes). Pivoting, sliding, or any other active motion is likely to leave a mark.  A decision to refuse a return that is not compliant with the Axis Tango return policy or to assess a damage fee for a return that we accept is in sole discretion of Axis Tango and cannot be refuted.

Yes, you can for US orders. International orders cannot be returned.

Return your unused & unaltered Axis Tango in-stock or pre-order items shipped to US address within 21-days of shipping confirmation. We will provide you with a return shipping label. You can select store credit ($12 return shipping deduction per returned item) or refund ($28 restocking deduction per item). Final sale or custom items cannot be returned.

IMPORTANT: Eligible returns that show ANY type of signs of wear, damage, or alterations will NOT be accepted. When you are trying on shoes, please be sure to do it on a carpet or soft surface that won't leave marks on the soles (or on the protective film on the soles in the case of women's shoes). Pivoting, sliding, or any other active motion is likely to leave a mark. If I returned item is found to be showing signs of wear and is thus unsellable at the intended retail price, you may choose to either have the item returned to you (you will be invoiced for the return postage prior to mailing), or incur a 40% damage fee. A decision to refuse a return that is not compliant with the Axis Tango return policy or to assess a damage fee for a return that we accept is in sole discretion of Axis Tango and cannot be refuted.

Orders with custom adjustments made just for you, such as custom width, color, sole composition, etc. are final sale and are not returnable, exchangeable, or refundable, even if you experience fit issues.

Yes, you can, if it otherwise fits within the return policy.

If any discount or promotion coupon was used for the order you are returning, you will not receive a refund or store credit for the value of the discount. Instead, the refund or credit will be for the actual amount paid at the time of purchase.

If you redeemed your VIP Rewards points to get a discount code used in your order, upon return for refund the points will not be restored to your account.

FLASH SALE

Flash sales are quick promotional sale events; included items are returnable for store credit (minus $12 return shipping fee) or refund (minus $28 restocking fee) within 21-days of shipping.

REGULAR SALE

Items included in an ongoing regular sale are returnable for store credit only within 21-days of shipping. Store credit will be issued for the amount you paid minus $12 return shipping fee.

FINAL SALE

Final sale items are non-returnable.

After your item is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your financial institution, it may take an additional 2-30 business days after your credit is applied to post to your account. If you provided your email address, we will keep you informed of when we receive and process your refund.

We are sorry for the inconvenience! We want to make things right.

Surface issues (blemishes, scuffs, etc.): Please inspect your items carefully upon delivery. Email us a photo of the issue within a week of delivery for review. We can't accept issue reports after this period. We will communicate with you on the resolution.Construction defects (errors in construction that are not detectable on initial receipt inspection): If you find that there are structural defects within one month of delivery, please email us a photo of the defect. We can't accept defect reports after this period. If we determine the item is repairable, we'll ask you to arrange for the repair locally with your cobbler and we’ll reimburse you for the cost of the repair; if we determine the item is not reparable, we will arrange for a replacement pair or refund.

Final sale and clearout items are final sale and the above resolutions do not apply.

How frustrating! We are sorry but we are not responsible if the item is lost or stolen. Please contact United States Postal Service and open a claim. We can assist you with order details and other documentation, if needed. If all options are exhausted and the item still has not shown up, we won't be able to give you a refund nor store credit.

US-based clients have 21 days of shipping notice to send back purchases made at axistango.com. We provide a return postage label.

We are sorry but we can't accept returns requested after 21 days and we will not issue approval for such requests. If your return is received past the 21-day return period and we agree to make an exception to accept it, you will incur at least a 25% late return fee or more, at Axis Tango's discretion, depending on the duration of the return delay.

We will provide you with a return shipping label; the return postage is paid by you through the refund or store credit deduction.

If you selected store credit, there will be a $12 return shipping deduction per returned item. If you selected refund, there will be a $28 restocking deduction per item.

Orders & Payments

An existing order can't be modified. A new order will have to be placed and the old order canceled. You can change your order within 24 hours of placing it without a fee. After 24 hours there is a $28 per item change fee, which will be invoiced to you on the new order. We can do this for you, please contact us and we'll be happy to assist.

You can cancel your order within 24 hours of placing it without a fee by sending us an email. After 24 hours there is a $28 per item cancelation fee, which will be deducted from your refund; cancelations for store credit are exempt from this fee.

Custom orders can be canceled only within 24 hours of placement; after 24 hours no cancelations are possible for custom orders.

We are not able to cancel an order after it has been shipped. You can initiate a return (if the item is eligible for a return) after you receive your order.

Custom orders are non-returnable and non-exchangeable. If you would like to place a custom order, contact us and we'll be glad to assist you.

We are unable to give you a more specific delivery date as we don't have real-time access to the manufacturers' inventory counts. However, the majority of pre-orders arrive in 6-10 weeks timeline, while some arrive sooner and a few arrive later. If you need an item for a specific event or date, contact us prior to placing the order and we may be able to give you more detailed information.

You can cancel your order within 24 hours of placing it without a fee. Send us a message and let us know of your cancelation request. After 24 hours there is a $28 per item cancelation fee, which will be deducted from your refund; cancelations for store credit are exempt from this fee.

Custom orders can be canceled within 24 hours of placement only; after 24 hours no cancelations are possible for custom orders.We are not able to cancel an order after it has already been shipped. You can initiate a return (if the item is eligible for a return) after you receive your order.

Your full payment is charged to your preferred payment method at the time of purchase to secure your order.

Afterpay offers simple and affordable installment plans for shoppers. The payment platform allows you to purchase in four equal installments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 installments of $50. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest free and you will receive your order as soon as the items are available, in-stock or when they arrive for pre-orders. See more information here.

Rewards

If you have a store account with Axis Tango where you log in to make your purchases, you are automatically enrolled in the VIP Rewards program. If you don't yet have a store account, simply click the VIP Rewards widget on the lower left corner on our site. Create a store account or log in with your customer account and start earning!

Not directly - please redeem your points under the Rewards tab in the Rewards Program widget and then use the discount code in the checkout.

We offer a one time complimentary account merge that will put all of your points under the email address of your choice. After the one complimentary merge, we are unable to combine any other accounts or perform this action again.

Yes, you can only use one discount coupon per order. You can redeem multiple rewards at the same time, they will stay "parked" in your account for 1 year after creation, after which time they will be automatically canceled and won't be reinstated. We are unable to cancel a reward and restore points back into your account, no exceptions.

Under your Rewards Program account on the lower left hand side widget there is an option that says ‘Share With Your Friends’. From there you can share the link or copy and paste it to your friends. They must checkout through the link in order for you to receive credit. NO exceptions and no manual adjustments of points are possible.

You can share your URL however you see fit with the exception of coupon or deal sites. We love seeing you sharing and caring! You can find your URL after signing into your Rewards dashboard.

You, or someone you referred, canceled or returned a purchase.

It can sometimes take a few minutes for the system to process your activity and provide your points. If it’s been longer than 7 business days, contact us.

In order to receive points for referring a friend they must use your personal referral link when making a purchase and be a new customer to Axis Tango.

An easy way to think about the two programs is this:

VIP rewards program is focused on collecting & using loyalty points for yourself. You can redeem points for discounts on your purchases.

Affiliate program is focused on sharing & promoting Axis Tango; for each purchase resulting from this activity you receive a commission.

Rewards program and affiliate program are separate, and you can sign up for both. Because they are managed by two different systems, you will have two different logins. But don't worry, the systems are very user-friendly and you'll have no trouble with either. Of course, contact us any time with any questions!

Discount Coupons

The system accepts only one discount coupon per order. Discount coupons have a shelf life of 1 use; once the coupon has been used it becomes void and can't be applied to a future order.

Enter the discount code in the field on the checkout page.

Please note: The system accepts only one discount coupon per order. Discount coupons have a shelf life of 1 use; once the coupon has been used it becomes void and can't be applied to a future order.

Discount coupons from the loyalty program points redemptions expire after 12 months of creation. You should make a note of the expiration date in your calendar. Once the points have expired, they are canceled and cannot be reinstated for any reason.

Should there be other discount coupons available, they may or may not have an expiration date. Be sure to check the coupon for expiration date information as expired coupons are voided and can't be reinstated.

If you forget to use your discount coupon on your order, we are unable to retroactively apply it or adjust your purchase total. Keep the coupon for your next order.

No. Discount coupons have a shelf life of one use. Once the coupon has been used it becomes void; it can't be reused on a future order and no points are restored.

Yes, we are happy to offer 15% pro discount to dance teachers and performers. Please contact us for details.

Gift Cards

Gift cards are delivered by email and contain instructions to redeem them at checkout. Each gift card contains a code that you - or the recipient of the gift card - will enter at checkout to apply to the order. Our gift cards have no additional processing fees.

If you don't use the entire gift card amount, the remaining balance will still remain active. You can use the remaining gift card funds on another purchase by using the code at checkout in the same way you used it the first time.

Should you make a return on a purchase paid fully or partially with a gift card, the refund amount will be returned back to your gift card first, and should there be a refund balance, then to the other mode of payment.

Gift cards are non-returnable and non-refundable.

Enter the gift card code in the field on the checkout page.

Thank you for considering giving the gift of an Axis Tango gift card! You can purchase gift cards here.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Please note that we do not issue physical cards out of the respect for the environment.

No, the gift card will be delivered electronically to you. You can then either forward the email or give just the gift card code to your recipient.

No, the gift card will be delivered electronically to you. You can then either forward the email or give just the gift card code to your recipient.

No points are awarded for gift card purchases. The points are earned by the recipient of the gift card when they spend it.

About Axis Tango

We are proud to be 100% woman-owned and operated company registered & domiciled in United States. Axis Tango is currently headquartered in Florida. All orders arrive to our offices in the Tampa Bay area and then we ship them to you from here.

Axis Tango was founded in 2004 with the goal to provide the highest quality tango shoes to dancers everywhere. We started small, learned along the way, and are now in our 17th year of living the tango shoe lover’s dream. Cheers for coming along on the journey!

Over the years, we have fostered close relationships with the best tango shoemakers in Europe and Argentina.

Our shoes are  designed, patterned, lasted, stitched, and finished by hand in Italy, Spain, Turkey, Greece, and Argentina before arriving to our office in the United States.

Call 1(646) 883-5533 or send email to help@axistango.com.