Shipping

Axis Tango is a US company headquartered in Florida. We will ship your order from our Tampa Bay area office via USPS, UPS, FedEx or DHL. You'll receive a shipping confirmation with tracking once your order is on its way.

SHIPPING RATES

UNITED STATES
Standard: Free! | 5-10 business days
Standard with signature: $15 | 5-10 business days
Expedited: $25 | 3-5 business days
Express: $50 | 1-2 business days

Please note: The above delivery times exclude pre-orders and made-to-order or custom items. In-stock and pre-order items on the same order may ship separately, or be held until all items arrive from manufacturers for shipping in one package. If you finance your purchase with Shop Pay/Affirm, your first payment is due approximately two weeks after your purchase is finalized. Because of extended delivery times for pre-orders, your loan payment(s) may be due before you receive your purchase.

INTERNATIONAL
*International shipping is currently suspended, please contact us for an update. International shipping is based on the destination country and will display in checkout.

In stock items  Standard shipping orders take from 3-7 business days to process before shipping. Expedited orders are entered into the shipping queue within 3 days. Express orders are processed within 24 hours. Please note we do not ship on weekends.

Pre-orders will ship as soon as the inventory arrives to Axis Tango. In general, you can expect a shipping date within 4-16 weeks from placing your order.

Please note: If you purchased both in-stock and pre-ordered items, we may hold the items until all are ready for shipping, or we may split the order in no more than 2 partial shipments for domestic orders. For international orders we will ship all items at the same time.

A signature is not required for delivery however, Axis Tango is not responsible for replacing, refunding, or tracking lost, stolen or damaged packages. If you are concerned about delivery we recommend you ship to an address where someone will be available to receive the package or use the signature for delivery option in checkout.

Yes, we do.

International shipping to addresses outside of United States is currently paused. If you need a package shipped to an international destination, please contact us.

International buyers, please note: There may be significant taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Axis Tango; they are your responsibility. If you don't claim your package or refuse it, you will not be refunded by Axis Tango. We are required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees. Please be aware of your country's policies before you place your order.

Yes! We offer expedited and express service with USPS.

Orders for in-stock items with rush shipping that are placed after 12 PM ET will be shipped the following business day.

Yes, you can change the address on a placed order if the order hasn't yet shipped. Please contact us. If the order is en route to you, no changes can be made.

We are unable to update or change the shipping method on an order once it has been placed. Please place a new order if needed and return the original order once it arrives to you.

You can view your order status by signing into your account. When your order ships, you'll receive a tracking number. Once you have the tracking number, click here to go directly to the USPS website to view details.

Please note: We send all packages with tracking. If your account doesn't display the order as shipped and you haven't received your tracking number, shipping hasn't yet commenced.

Please sign into your account and look up the status of your order.

If your order hasn't shipped yet: Check if your order is for in-stock or pre-ordered items. In-stock items ship within 7 - 10 days; pre-ordered items ship in 4 - 16 weeks after delivery from overseas.

If your order has shipped: Visit the USPS website and use your tracking number to check on delivery. If the status is “In Transit” your package may still be on the way to you. If the status is "Delivered" please contact USPS for assistance.