Returns
Easy Returns and Exchanges
US Returns and exchanges within 14 days of delivery
PLEASE NOTE: ALL ORDERS FROM OUR BLACK FRIDAY SALE NOV. 24 - 26, 2023 ARE FINAL SALE AND MAY NOT BE RETURNED OR EXCHANGED. There are no exceptions.
Returns Policy
Please consider our returns policy prior to purchasing with us.
- You can make a return on eligible items for a store credit, exchange, or refund within 14 days from delivery. If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a return.
- Your item must be unused and undamaged, in the same condition that you received it, in original packaging. All sole protectors and/or tags must be attached. We highly recommend trying your shoes on a carpeted area to preserve the sole of the shoe. Items that do not pass our quality control upon receipt will not be accepted for a return, and will be sent back to you at your expense.
- Custom items, international orders outside of USA, and Black Friday orders can't be returned.
- Sale items can't be returned unless you purchase Seel Return Assurance at the time of order. If your item is eligible for Seel, it will show in your cart. Request your Seel Return Assurance return here.
- You must complete the return form found in our Returns Portal before mailing back your items. We cannot reimburse customers who use their own return shipping label.
You will have the opportunity to initiate a return for either a store credit, exchange, or a refund. Return shipping is FREE if you add Re:Do to your purchase. If you don't, you will purchase a discounted return shipping label during the return process.
- EXCHANGE: You can select the exchange item(s) during the exchange process on the returns portal. Please note an order can only be exchanged one time.
- STORE CREDIT: Store credit is valid for 30 days from the date of issue. If it's not used within the 30 days, it will expire, the balance will be $0 and it will not be reinstated. No exceptions.
- REFUND: Returns for refund have a 10% return fee; this fee doesn't apply to returns for store credit or exchanges.
- Return labels expire after 7 days from issue, so mail your return back quickly.
- Shipping charges are not refundable.
Refunds are processed back to the original form of payment. If the original form of payment was a gift card or the merchandise being returned was received as a gift, the method of refund will be a store credit, expiring in 30 days from the date of issue.
Shoes must be sent back in the original shoe box (if originally included). Shoe boxes should be shipped back in a box to protect them. Shoes sent back with shipping labels directly on the shoe box will result in a 20% damage fee deducted from your return balance.
* A decision to decline a return that is not compliant with the Axis Tango return policy is final and cannot be refuted.