Axis Tango accepts returns of unworn, undamaged merchandise within 14 days of delivery. Items sent back for a refund will be charged a flat fee of $9.95, which includes your return shipping label. All refunds are processed back to the original form of payment. If the original form of payment was a gift card or the merchandise being returned was received as a gift, the method of refund will be a merchandise credit.

• Merchandise must be returned within 14 days of delivery.
• Merchandise must not be worn, damaged, or washed.
• Merchandise must be in the original delivery condition, with all sole protectors and/or tags attached.
• You may return no more than 2 pairs of shoes from a single purchase.
• Sale merchandise is final sale unless you purchase Seel Return Assurance at the time of order.
• Custom and made-to-measure orders are final sale.
• International orders sent outside of US are final sale.
• If the price of the purchased item has decreased since your purchase, your refund will be based on the new price.
• Shipping charges are not refundable.

We highly recommend trying your shoes on a carpeted area. Items with any signs of wear or marked soles will be declined and returned to the sender at their expense.

* A decision to decline a return that is not compliant with the Axis Tango return policy is final and cannot be refuted.

Sale items cannot be returned unless you add Seel Return Assurance to your order at the time of purchase. With Seel, you can make a return on a sale item for a refund. Without Seel, no returns or exchanges, no exceptions for any reason.

If you are returning a gift, we are more than happy to offer store credit for the return. Please contact help@axistango.com to start the process.

Please note: Gift cards are not returnable.

In an effort to get refunds issued as quickly as possible, we are not offering exchanges at this time. If you are interested in a different size, color, or design, we recommend purchasing the correct item right away and returning your original item.

No. Please only submit returns with an Axis Tango return label. Any return mailed to us without an Axis Tango return label will be declined and returned to sender at their expense.

Custom and made-to-measure orders are final sale and ineligible for a return or exchange of any kind. There are no exceptions.

International orders sent outside of USA are final sale and ineligible for a return or exchange of any kind. There are no exceptions.