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Don't Love It? Return it. Easy!

If you don't love your new Axis Tango in-stock or pre-order items, send them back within twenty-one (21) days of shipping confirmation for a refund or store credit. Items marked "Sale" can be returned for store credit only, while items marked "Final Sale" cannot be returned at all.

U.S. Returns

STEP 1

CLICK HERE TO START YOUR RETURN 

Have ready the order number (with the AX prefix) and the email address you used when placing the order.

 

STEP 2

Choose a return for store credit or refund.

  • Returns for store credit are processed free of charge.
  • Returns for a refund to your original payment method (i.e. credit card, Paypal) require a processing fee of $5.99, which will be deducted from the amount to be refunded to you.
  • Shipping fees are non-refundable.

STEP 3

Print your label and place it on the outside of the package. Take it to your nearest post office to purchase postage and mail it. You are done!

 

QUALIFICATIONS FOR RETURN

+ Items can't be worn, damaged, washed, or altered in any way.
+ Women's shoes with protective film on the soles must have it adhered and intact. If it has been partially or completely removed, we will not accept the return. 
+ Axis Tango gift cards, items marked "Final Sale" and custom orders are non-returnable and non-refundable.
+ At this time we do not accept returns on international orders. 
+ Items cannot be returned after 21 days of shipping confirmation date. 
+ Any item purchased at an event or festival is "Final Sale" and non-refundable, non-returnable, unless the item is defective. 

    If you need special consideration on a return, contact us. No promises that we will be able to help you with it, but we may try. (Please be aware that a 25% restocking fee will be assessed to special consideration returns, should we be able to assist you in such circumstances.) We’ll always do our best to take care of you as our desire is to assist everyone fairly and reasonably; in return we hope that you will be fair and reasonable with us as well.

    We're happy to give you a one-time price adjustment if the item you purchased goes on sale within 5 days of your order's purchase date. Contact us in such instance, we don't make these adjustments automatically nor retroactively beyond 30 days of purchase. A refund for the price difference will be issued in the form of Axis Tango online gift card.

    INTERNATIONAL RETURNS

    We do not accept international returns at this time.

    EXCHANGES

    We do not accept exchanges at this time. You can, however, return any qualifying order for store credit at which time you can place another order. 

    REFUNDS AND PROCESSING

    Returns are handled within approximately 7 business days after we receive your item(s). An email will be dispatched when your return is processed.

    ONLINE STORE CREDIT IN THE FORM OF AXIS TANGO GIFT CARD

    + Axis Tango gift cards can only be used online on our website.
    + Please treat gift cards like cash.
    + Any purchase amounts that exceed the value of the gift card will require an additional method of payment for the remaining balance due.
    + Gift cards are provided in U.S. Dollars.

    MORE INFORMATION

    The items you wish to return are your responsibility until they reach us; make sure they are packed properly and can't get damaged on the way. We recommend you retain your proof of mailing for your own security. We do not pay for or refund return shipping costs.

    See our FAQ section.

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