If you don't love your new Axis Tango in-stock or pre-order items, send them back within twenty-one (21) days of shipping confirmation for a refund or store credit. Items marked "Sale" can be returned for store credit, while items marked "Final Sale" cannot be returned.
|STEP 1||CLICK HERE TO START YOUR RETURN Have the order number (with the AX prefix) and the email address you used when placing the order ready.|
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We do not accept international returns at this time.
If you need special consideration on a return, contact us. No promises that we will be able to help you with it, but we may try. (Please be aware that a 25% restocking fee will be assessed to special consideration returns, should we be able to assist you in such circumstances.) We’ll always do our best to take care of you as our desire is to assist everyone fairly and reasonably; in return we hope that you will be fair and reasonable with us as well.
We're happy to give you a one-time price adjustment if the item you purchased goes on sale within 5 days of your order's purchase date. Contact us in such instance, we don't make these adjustments automatically nor retroactively beyond 30 days of purchase. A refund for the price difference will be issued in the form of Axis Tango online gift card.
We do not accept exchanges at this time. You can, however, return any qualifying order for store credit at which time you can place another order.
We have a box at the post office to manage the receipt of incoming goods from suppliers, vendors, distributors, etc. You can also use it to send your return to us. The address is
AXIS TANGO INC.
P.O. Box 230066
New York, NY 10023, USA
If you need to reach us, you can email us at firstname.lastname@example.org or call +1 646.883.5533.
The items you wish to return are your responsibility until they reach us; make sure they are packed properly and can't get damaged on the way. We recommend you retain your proof of mailing for your own security. We do not pay for or refund return shipping costs.
XS = 72 cm waist (approx. 28.5"); S = 76 cm waist (approx. 30"); M = 80 cm waist (approx. 31.5"); L = 84 cm waist (approx. 33"); XL = 88 cm waist (approx. 34.5")
We know online shopping can be tricky for fit and sizing. Here are a our suggestions for a good fit. Please keep in mind that shoe sizing and conversions are approximations. Just as fit can vary across different brands, there are also slight variations for each style in the same brand. If you have questions regarding the fit of a specific style, please contact us and we will do our best to provide additional information.