Orders & Payments

We are unable to give you a more specific delivery date as we don't have real-time access to the manufacturers' inventory counts. However, the majority of pre-orders arrive in 6-10 weeks timeline, while some arrive sooner and a few arrive later. If you need an item for a specific event or date, contact us prior to placing the order and we may be able to give you more detailed information.

Your full payment is charged to your preferred payment method at the time of purchase to secure your order.

Custom orders are non-returnable and non-exchangeable. If you would like to place a custom order, contact us and we'll be glad to assist you.

An existing order can't be modified. A new order will have to be placed and the old order canceled. You can change your order within 24 hours of placing it without a fee. After 24 hours there is a $28 per item change fee, which will be invoiced to you on the new order. We can do this for you, please contact us and we'll be happy to assist.

You can cancel your order within 24 hours of placing it without a fee by sending us an email. After 24 hours there is a 10% cancelation fee, which will be deducted from your refund or store credit.

Custom orders can be canceled only within 24 hours of placement; after 24 hours no cancelations are possible for custom orders.

We are not able to cancel an order after it has been shipped. You can initiate a return (if the item is eligible for a return) after you receive your order.

Afterpay offers simple and affordable installment plans for shoppers. The payment platform allows you to purchase in four equal installments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 installments of $50. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest free and you will receive your order as soon as the items are available, in-stock or when they arrive for pre-orders. See more information here.

Shipping

United States

Axis Tango offers free shipping for mailing in the US.

USPS Priority: Free

USPS Priority with signature: $15

USPS Expedited: $25

USPS Express: $50

In-stock items ship shortly after your purchase. Pre-order items are sold before they are in stock at Axis Tango. You will be charged at the time of purchase to reserve your item; once it arrives to us, it will be mailed per the shipping schedule.

All orders are sent with a tracking number. Axis Tango is not responsible for any damage or loss after confirmed delivery.

Please note: For returns/exchanges, only one free shipping per ordered item, then $15 shipping fee applies for subsequent mailings.  

International

We are shipping internationally to select countries. International shipments are made with UPS or DHL. International shipping fees are determined by location and weight of the package, and are displayed on the checkout page.

International buyers, please note: There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package; such fees may be significant. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Axis Tango; they are your responsibility. If you don't claim your package or refuse it, you will not be refunded by Axis Tango. We are required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees. Please be aware of your country's policies before you place your order.

In stock items  Standard shipping orders take from 3-7 business days to process before shipping. Expedited orders are entered into the shipping queue within 3 days. Express orders are processed within 24 hours. Please note we do not ship on weekends.

Pre-orders will ship as soon as the inventory arrives to Axis Tango. In general, you can expect a shipping date within 4-16 weeks from placing your order. If you purchased both in-stock and pre-ordered items, we may (but not guarantee to do so) split the order in no more than 2 partial shipments for domestic orders. For international orders we will ship all items at the same time.

Items are shipped from our U.S. office unless otherwise stated. You will receive a shipping confirmation email with the tracking number once your order has been processed and shipped (within 3-7 business days for priority shipping, sooner for expedited/express shipping), please allow up to 48 hours for it to properly update.

US orders can take 1-3 business days to arrive after they are mailed. International orders can take 3-30+ days. Delivery times are estimated, we do not provide money-back shipping or delivery guarantees.

No, your order is always first shipped to Axis Tango office in the US. We take care of all logistics and customs clearances. Once your order is received here, we do quality inspection and then mail it to you with a shipping notice + tracking information.

Clients are responsible for entering the correct shipping address and are encouraged to check it prior to submitting an order. If you need to make an address change afterwards, please contact us.

If you contact us before the item is mailed, we can usually change the shipping address. If the item has already been shipped out, we cannot redirect any packages. If the package is returned to us, $12 per item shipping fee will apply to re-ship the item to the new address.

Axis Tango is not responsible for, nor able to refund or replace orders shipped to incorrect address. If your package is marked as undeliverable and returned to us, a $15 per item reshipping fee will be required.

All orders are sent with a tracking number. If you didn't receive your package, contact your local post office and start a claim with USPS. Axis Tango is not responsible for replacing, refunding, or tracking lost packages.

All orders are sent with a tracking number. If your package was delivered damaged, or items are missing from the package, contact your local post office and start a claim with USPS. Axis Tango is not responsible for replacing, refunding, or filing claims for damages or loss.

Returns

U. S. Orders: Online shopping can be tough but we're here to make the return process easy + hassle-free. Send your item back within 14 days of delivery using Axis Tango shipping label. You can select a full refund or exchange. The cost of the return label will be deducted from your refund.

Axis Tango is not responsible for replacing, refunding, or tracking lost or damaged packages.

When you are trying on shoes, please be sure to do it on a carpet or soft surface that won't leave marks on the soles (or on the protective film on the soles in the case of women's shoes). Pivoting, sliding, or any other active motion is likely to leave a mark. If a returned item is found to show signs of wear and is thus unsellable, it will be declined and returned to you at your expense.

Only one exchange per ordered item, please; the exchanged item is non-returnable.

Made-to-order items - i.e., heel or width adjustments made for you- are returnable for store credit only.

Custom order items - i.e, sole composition, vegan edition, custom colors + materials - are not returnable, exchangeable, or refundable. They are final sale.

Sale items are non-returnable, exchangeable, or refundable. All sales are final.

Yes, you can, if it otherwise fits within the return policy.

If any discount or promotion coupon was used for the order you are returning, you will not receive a refund or store credit for the value of the discount. Instead, the refund or credit will be for the actual amount paid at the time of purchase.

If you redeemed your rewards store credit to get a discount code used in your order, upon return for refund the store credit reward will be restored to your account.

After your item is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your financial institution, it may take an additional 2-30 business days after your credit is applied to post to your account. If you provided your email address, we will keep you informed of when we receive and process your refund.

We are sorry for the inconvenience! We want to make things right.

Surface issues (blemishes, scuffs, etc.): Please inspect your items carefully upon delivery. Email us a photo of the issue within a week of delivery for review. We can't accept issue reports after this period. We will communicate with you on the resolution.Construction defects (errors in construction that are not detectable on initial receipt inspection): If you find that there are structural defects within one month of delivery, please email us a photo of the defect. We can't accept defect reports after this period. If we determine the item is repairable, we'll ask you to arrange for the repair locally with your cobbler and we’ll reimburse you for the cost of the repair; if we determine the item is not reparable, we will arrange for a replacement pair or refund.

Final sale and clearout items are final sale and the above resolutions do not apply.

How frustrating! We are sorry but we are not responsible if the item is lost or stolen. Please contact United States Postal Service and open a claim. We can assist you with order details and other documentation, if needed. If all options are exhausted and the item still has not shown up, we won't be able to give you a refund nor store credit.

US-based clients have 14 days of delivery to send back purchases made at axistango.com.

We are sorry but we can't accept returns requested after 14 days and we will not issue approval for such requests. 

Loyalty Program

If you have a store account with Axis Tango where you log in to make your purchases, you are automatically enrolled in the Loyalty Rewards program. If you don't yet have a store account, simply click the Rewards widget on the lower left corner on our site. Create a store account or log in with your customer account and start earning!

Yes. Get your personal code in the Rewards widget and then copy & paste it in the checkout.

An easy way to think about the two programs is this:

Loyalty Rewards program is focused on collecting & using loyalty store credit for yourself. You will receive 5% store cash back on your purchases.

Affiliate program is focused on sharing & promoting Axis Tango; for each purchase resulting from this activity you receive a commission.

Rewards program and affiliate program are separate, and you can sign up for both. Because they are managed by two different systems, you will have two different logins. But don't worry, the systems are very user-friendly and you'll have no trouble with either. Of course, contact us any time with any questions!

Discount Coupons

The system accepts only one discount coupon per order. Discount coupons have a shelf life of 1 use; once the coupon has been used it becomes void and can't be applied to a future order.

Store credit is "store cash" and is therefore considered a form of payment. You can apply multiple store credit codes on the same order.

Enter the discount code in the field on the checkout page.

Please note: The system accepts only one discount coupon per order. Discount coupons have a shelf life of 1 use; once the coupon has been used it becomes void and can't be applied to a future order.

Discount coupons from the loyalty program redemptions expire after 12 months of creation. You should make a note of the expiration date in your calendar. Once the store credits have expired, they are canceled and cannot be reinstated for any reason.

Should there be other discount coupons available, they may or may not have an expiration date. Be sure to check the coupon for expiration date information as expired coupons are voided and can't be reinstated.

If you forget to use your discount coupon on your order, we are unable to retroactively apply it or adjust your purchase total. Keep the coupon for your next order.

Yes, we are happy to offer 15% pro discount to dance teachers and performers. Please contact us for details.

Gift Cards

Gift cards can be delivered directly to the recipient by email, instant message, or can be printed out, and contain checkout redemption instructions. You can send a gift card immediately or specify a send date. Our gift cards have no additional processing fees.

If you don't use the entire gift card amount, the remaining balance will still remain active. You can use the remaining gift card funds on another purchase by using the code at checkout in the same way you used it the first time.

Should you make a return on a purchase paid fully or partially with a gift card, the refund amount will be returned back to your gift card first, and should there be a refund balance, then to the other mode of payment.

Gift cards are non-returnable and non-refundable.

Enter the gift card code in the field on the checkout page.

Thank you for considering giving the gift of an Axis Tango gift card! You can purchase gift cards here.

Yes, the gift card can be delivered directly to the recipient either via email or instant message. You can specify the send date.

Yes.

About Axis Tango

We are proud to be 100% woman-owned and operated company registered & domiciled in United States. Axis Tango is currently headquartered in Florida. All orders arrive to our offices in the Tampa Bay area and then we ship them to you from here.

Axis Tango was founded in 2004 with the goal to provide the highest quality tango shoes to dancers everywhere. We started small, learned along the way, and are now in our 17th year of living the tango shoe lover’s dream. Cheers for coming along on the journey!

Over the years, we have fostered close relationships with the best tango shoemakers in Europe and Argentina.

Our shoes are  designed, patterned, lasted, stitched, and finished by hand in Italy, Spain, Turkey, Greece, and Argentina before arriving to our office in the United States.

Send email to help@axistango.com, or text or call 646-883-5533. We are a small office and will reply in 1-3 days.