Easy Returns and Exchanges
US Returns and exchanges within 14 days of delivery
PLEASE NOTE: ALL ORDERS FROM OUR BLACK FRIDAY SALE NOV. 24 - 26, 2023 ARE FINAL SALE AND MAY NOT BE RETURNED OR EXCHANGED. There are no exceptions.
Please consider our returns policy prior to purchasing with us.
You can make a return on eligible items for a store credit, exchange, or refund within 14 days from delivery. If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a return.
To be eligible for a return, your item must be unused and undamaged, in the same condition that you received it. It must also be in the original packaging. All sole protectors and/or tags must be attached. We highly recommend trying your shoes on a carpeted area to preserve the sole of the shoe. Items that do not pass our quality control upon receipt will not be accepted for a return, and will be sent back to you at your expense.
Several types of goods are exempt from being returned, including custom items, international orders outside of USA, and Black Friday orders.
Sale items will indicate so on each item's description. They're final sale and can't be returned unless you purchase Seel Return Assurance at the time of order. Request your Seel Return Assurance return here.
You must complete the return form found in our Returns Portal before mailing back your items. We cannot reimburse customers who use their own return shipping label.
You will have the opportunity to initiate a return for either a store credit, exchange, or a refund. Returns for store credit or exchanges are FREE when you add Re:Do shipping protection option to the initial checkout. If you did not select Re:Do during the initial checkout, you will purchase a discounted return shipping label during the return process.
- You can select the exchange item(s) during the exchange process on the returns portal. Please note an order can only be exchanged one time.
- Store credit is valid for 30 days from the date of issue. If it's not used within the 30 days, it will expire, the balance will be $0 and it will not be reinstated. No exceptions.
- Returns for refund have a $15 return fee; this fee doesn't apply to returns for store credit or exchanges.
- Return labels expire after 10 days from issue, so mail your return back quickly.
- Shipping charges are not refundable.
All refunds are processed back to the original form of payment. If the original form of payment was a gift card or the merchandise being returned was received as a gift, the method of refund will be a store credit, expiring in 30 days from the date of issue.
Shoes must be sent back in the original shoe box (if originally included). Shoe boxes should be shipped back in a box to protect them. Shoes sent back with shipping labels directly on the shoe box will result in a 20% damage fee deducted from your return balance.
Click here to get started, and our easy returns process will walk you through the steps. You will need your order number (PO number on your packing slip) and shipping zip code to begin the return process.
* A decision to decline a return that is not compliant with the Axis Tango return policy is final and cannot be refuted.